Shipping - Delivery time
Shipping method
Orders within Europe are shipped with DPD.
Deliveries are made to your chosen delivery address or pick-up point. On the day of delivery you will receive an email with the tracking code so you can track your package.
Rates
Belgium
Free from €95
Up to €95:
– DPD collection point: €6.80
– DPD home delivery: €8.50
The Netherlands
Free from €125
Up to €125:
– DPD collection point: €8.95
– DPD home delivery: €11.25
France
– DPD collection point: €14.95
– DPD home delivery: €16.95
Germany
– DPD collection point: €11.55
– DPD home delivery up to 20 kg: €12.75
Luxembourg
– DPD home delivery: €13.95
Canada
International shipping to Canada is available.
Shipping costs will be calculated separately and invoiced afterwards .
We will contact you after your order to discuss the options.
Your order will only be processed once the shipping costs have been paid.
❓ Is your country not listed? Please contact us.
Delivery time
The delivery time is always stated with the article.
An order is always shipped in its entirety and will therefore only be processed once all products are in stock.
Failure to meet the agreed delivery deadline never entitles you to compensation.
Loss or damage
Optima Doopsuiker is responsible for the loss or damage to the shipment up to the moment of delivery. Once delivered, the responsibility lies with you.
In case of damage, we ask you to email 3 photos to info@optimadoopsuiker.be within 8 days of receiving your order. This is to be able to file a complaint with the transport company:
-
A photo of the damaged packaging
-
A photo of the damaged item
-
A photo clearly showing how we protected the item against breakage (bubble wrap, chips, etc.)