Privacy Policy

Privacy policy Optima Doopsuiker

https://optimadoopsuiker.shop

About our privacy policy

Optima Doopsuiker cares a lot about your privacy. We therefore only process data that we need for (improving) our services and handle the information we have collected about you and your use of our services with care. We never make your data available to third parties for commercial purposes.
This privacy policy applies to the use of the website and the services provided by Optima Doopsuiker. The starting date for the validity of these conditions is 30/03/2021, with the publication of a new version the validity of all previous versions expires. This privacy policy describes what information about you is collected by us, what this information is used for and with whom and under what conditions this information may be shared with third parties. We also explain to you how we store your data and how we protect your data against misuse and what rights you have with regard to the personal data you provide to us.
If you have any questions about our privacy policy, please contact our privacy contact person, whose contact details can be found at the end of our privacy policy.

About data processing

Below you can read how we process your data, where we store it, which security techniques we use and for whom the data is visible.

Online store software

Shopify

Our online store was developed with software from Shopify. Personal data that you make available to us for the benefit of our services will be shared with this party. Shopify has access to your data to provide us with (technical) support, they will never use your data for any other purpose. Shopify is obliged to take appropriate security measures based on the agreement we have concluded with them. These security measures consist of the application of SSL encryption and a strong password policy. Shopify is a certified processor of credit card data. Shopify uses cookies to collect technical information regarding your use of the software, no personal data is collected and/or stored. Shopify reserves the right to share collected data within its own group to further improve services. Shopify takes into account the applicable legal retention periods for (personal) data. The EU/US Privacy Shield applies, your data may be processed in the United States.

Web hosting

Shopify

We purchase web hosting and email services from Shopify. Shopify processes personal data on our behalf and does not use your data for its own purposes. This party can collect metadata about the use of the services. This is not personal data. Shopify has taken appropriate technical and organizational measures to prevent loss and unauthorized use of your personal data. Shopify is obliged to maintain confidentiality under the agreement.

Email and mailing lists

Mailchimp
We send our email newsletters with MailBlue. MailBlue will never use your name and email address for its own purposes. At the bottom of every email sent automatically via our website you will see the 'unsubscribe' link. You will then no longer receive our newsletter. Your personal data is stored securely by MailBlue. MailBlue uses cookies and other internet technologies that provide insight into whether emails are opened and read. MailBlue reserves the right to use your data to further improve its services and to share information with third parties in this context.

Gmail
We use the services of Gmail for our regular business email traffic. This party has taken appropriate technical and organizational measures to prevent misuse, loss and corruption of your and our data as much as possible. Gmail does not have access to our mailbox and we treat all our email traffic confidentially.

Payment processors

Mollie

We use the Mollie platform to process (part of) the payments in our online store. Mollie processes your name, address and residence details and your payment details such as your bank account. Mollie has taken appropriate technical and organizational measures to protect your personal data. Mollie reserves the right to use your data to further improve the services and in this context to share (anonymized) data with third parties. All the above-mentioned guarantees with regard to the protection of your personal data also apply to the parts of Mollie's services for which they engage third parties. Mollie keeps yours
data for no longer than is permitted by the legal periods.

Klarna Pay Later
In order to offer you Klarna's payment methods, we may provide your personal information in the form of contact and order details to Klarna at checkout so that Klarna can assess your eligibility for their payment methods and match these payment methods for you. . Your transferred personal data will be processed in accordance with https://www.klarna.com/international/privacy-policy/

Reviews

YotPo

We collect reviews via the YotPo platform. In the event that we invite you to leave a review, we will share your name and email address with YotPo. They only use this information for the purpose of inviting you to leave a review. Yotpo has taken appropriate technical and organizational measures to protect your personal data. Your review can be posted on our website and Facebook page. Only your first name and the first letter of your surname are stated.

Shipping and logistics

bpost, DPD and Sendcloud

If you place an order with us, it is our job to have your package delivered to you. We use the services of Bpost and DPD via the Sendcloud platform to carry out deliveries. It is therefore necessary that we share your name, address and residence details with Bpost or DPD and Sendcloud. Bpost, DPD and Sendcloud only use this data for the purpose of executing the agreement. In the event that Bpost or DPD engages subcontractors, they will also make your data available to these parties.

Invoicing and accounting

Twinfield and Basecone

We use the services of Twinfield and Basecone to maintain our administration and accounting. We share your name, address and residence details and details regarding your order. This data is used to administer sales invoices. Your personal data is sent and stored protected. Twin Field and Basecone are obliged to maintain confidentiality and will treat your data confidentially. Twin fi eld and Basecone do not use your personal data for purposes other than those described above.

Purpose of data processing

General purpose of the processing

or legal obligation.

Automatically collected data

Data collected automatically by our website is processed with the aim of further improving our services. This data (for example your web browser and operating system) is not
personal data.

Cooperation in tax and criminal investigations

In appropriate cases, Optima Doopsuiker may be required by law to share your data in connection with government tax or criminal investigations. In such a case, we are forced to share your data, but we will oppose this within the possibilities offered by the law.

Retention periods

We keep your data as long as you are our client. This means that we keep your customer profile until you indicate that you no longer wish to use our services. If you inform us of this, we will also regard this as a request to be forgotten. Based on applicable administrative obligations, we must keep invoices with your (personal) data, so we will keep this data for as long as the applicable period runs. However, employees no longer have access to your client pro fi le and documents that we have produced in response to your assignment.

Your rights

Under applicable Belgian and European law, you as a data subject have certain rights with regard to the personal data processed by or on behalf of us. We explain below what these rights are and how you can invoke these rights.
In principle, to prevent misuse, we only send copies and copies of your data to the email address you already know. In the event that you wish to receive the data at a different e-mail address or, for example, by post, we will ask you to identify yourself. We keep an administration of completed requests, in the case of a request to be forgotten we administer anonymized data. All copies and copies of
You will receive data in the machine-readable data format that we use within our systems.
You have the right to file a complaint with the Dutch Data Protection Authority at any time if you suspect that we are using your personal data incorrectly.

Right of inspection

You always have the right to inspect the data that we process or have processed that relates to your person or can be traced back to you. You can make a request to this effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you a copy of all data at the e-mail address known to us, with an overview of the processors who have this data, stating the category under which we have stored this data.

Right of rectification

You always have the right to have the data that we process or have processed that relates to your person or can be traced back to you amended. You can make a request to this effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you a confirmation that the data has been adjusted to the e-mail address known to us.

Right to restriction of processing

You always have the right to limit the data that we process that relates to your person or that can be traced back to you. You can make a request to this effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you a confirmation to the email address known to us that the data will no longer be processed until you cancel the restriction.

Right to portability

You always have the right to have the data that we process or have processed that relates to your person or can be traced back to you, processed by another party. You can make a request to this effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you copies or copies of all data about you that we have processed or that has been processed on our behalf by other processors or third parties at the e-mail address known to us. In all likelihood, we can no longer continue the service in such a case, because the secure connection of
data files can no longer be guaranteed.

Right to object and other rights

Where appropriate, you have the right to object to the processing of your personal data by or on behalf of Optima Doopsuiker. If you object, we will immediately stop data processing pending handling of your objection. If your objection is well-founded, we will make copies and/or copies of data that we process or have processed available to you and then permanently discontinue the processing.
You also have the right not to be subject to automated individual decision-making or profiling. We do not process your data in such a way that this right applies. Do you think so?
If this is the case, please contact our contact person for privacy matters.

Cookies

Google Analytics

We have entered into a processing agreement with Google. The data we collect in Google Analytics is anonymized and encrypted. So-called 'data sharing' with Google is turned off. Finally, we do not use Analytics cookies in combination with other Google services.

Third party cookies

The Optima Doopsuiker website uses cookies. We use cookies to personalize content and ads, to provide social media features and to analyze our website traffic. We also share information about your use of our site with our partners for social media, advertising and analysis. These partners may combine this data with other information that you have provided to them or that they have collected based on your use of their services.

You can read exactly how we do this in our Cookie Policy.

Changes to the privacy policy

We reserve the right to change our privacy policy at any time. However, you will always find the most recent version on this page. If the new privacy policy has consequences for the way in which we already collected data with
relating to you, we will inform you of this by e-mail.

Contact details

Optima Baptism Sugar
Loveld 26
3212 Lubbeek
+32 16 22 52 60
info@optimadoopsuiker.be

Contact person for privacy matters

Ann Nihoul